Terms and Conditions

1. Who we are and what these terms cover

The Symbai platform and applications (“Symbai”, the “Service”) are provided by MP RIVERSIDE GROUP SRL (Romanian tax ID 34152763, Str. Efta Botoca nr. 1, Timișoara, România), referred to below as the “Provider”, “we” or “us”.

These terms govern the use of symbai.app and the Symbai POS, Symbai Staff and Symbai Portal applications. By using the Service, you confirm that you have read, understood and accepted these terms. If you do not agree, do not use the Service.

2. Definitions

• Customer — the legal entity that purchases a Symbai subscription;
• User — a person using a Symbai application, either an employee of the Customer or an end customer using Symbai Portal;
• Account — the means of access to the Service, created by the Customer or User.

3. Services

Depending on the subscription, Symbai may provide:

• POS functions, including orders, floor plans, cash and card payments through third-party processors such as Viva.com, and kitchen/bar displays;
• inventory, purchasing, production and traceability functions;
• mobile tools for POS, field work, deliveries and production, plus customer-facing menus, orders, bookings and loyalty;
• accounting, e-invoicing, reporting and marketing tools;
• an AI assistant that performs office tasks and requests confirmation for important actions.

4. Accounts and eligibility

Employee accounts are created and administered by the Customer, usually your employer. You are responsible for keeping your password or PIN confidential and for activity performed through your account. A customer must be at least 16 years old to create a Symbai Portal account. Notify us or the Customer immediately of unauthorized use.

5. Subscription, pricing and payment

• Commercial offers are tailored to the Customer’s actual structure and are communicated before contracting, without hidden charges.
• Unless the accepted offer states otherwise, the Customer may cancel without an imposed fixed term or cancellation penalty.
• Billing follows the accepted offer. We may suspend the Service for non-payment after prior notice.
• The mobile applications are free to download, but their business functions require an active Customer subscription. Symbai Portal remains free for end users.

6. User obligations

• use the Service only for lawful and authorized purposes;
• do not share credentials or access data you are not entitled to access;
• do not attempt to compromise security, reverse engineer or overload the Service;
• provide accurate information and hold the necessary rights for data you upload, including information about other people;
• promptly report errors or security concerns.

7. Intellectual property

The Service, Symbai brand, software and materials belong to the Provider or its licensors. During an active subscription, we grant the Customer and authorized Users a limited, non-exclusive and non-transferable right to use the applications. Your data remains your data; we do not claim ownership of content you enter.

8. Your data and privacy

Personal data processing is described in our Privacy Policy. You may request an export or deletion using the account and data deletion page. For operational data entered by a Customer, the Customer is the controller and we act as its processor.

9. Availability and support

We use reasonable efforts to keep the Service available, but maintenance and events outside our control may cause interruptions. Support is provided according to the accepted commercial offer. Symbai POS and Symbai Staff include offline-capable workflows and synchronize supported data when connectivity returns.

10. Third-party services

Some functions depend on third parties, such as payment processors, mapping or notification services and, when the business enables AI attendance verification, the one-time selfie comparison performed through OpenAI. Their own terms may apply. We are not responsible for outages or errors caused solely by those third-party services.

11. Limitation of liability

The Service is provided on an “as available” basis. To the extent permitted by law, we are not liable for indirect loss, lost profits or data loss caused by misuse, external outages or third-party failures. Nothing in these terms excludes liability that cannot legally be excluded.

12. Term and termination

A User may stop using the Service at any time. We may suspend or terminate access for breach, non-payment or abuse. After termination, we provide a reasonable opportunity for the Customer to export its data, after which data is deleted or retained according to our Privacy Policy and legal obligations.

13. Consumer rights

Where mandatory consumer law applies, it remains unaffected. Romanian consumers may contact the National Authority for Consumer Protection at anpc.ro.

14. Changes to these terms

We may update these terms. The current version and update date are published here. Material changes may also be communicated in the Service or by email. Continued use after the effective date means acceptance of the updated terms.

15. Governing law

These terms are governed by Romanian law. Disputes will first be addressed amicably and, if unresolved, by the competent Romanian courts, without limiting mandatory consumer rights.

16. Contact

Questions about these terms: hello@symbai.app.