Account and Data Deletion

This page explains how to request deletion of your account and personal data associated with Symbai POS, Symbai Staff or Symbai Portal, provided by MP RIVERSIDE GROUP SRL (Romanian tax ID 34152763). You can submit a request in the application or by email; you do not need to keep the application installed.

1. Request deletion in the application

• Symbai Portal: open Profile → Privacy and select Request data deletion. The account enters a 30-day grace period before deletion or anonymization.
• Symbai POS: open Legal & GDPR → My data → Data deletion request.
• Symbai Staff: open More → Privacy and data → Data deletion request.

2. Request deletion by email

Email hello@symbai.app with the subject “Account and data deletion”. Include the name and email address, and where applicable the phone number, used in the application. To protect your account, we may request additional identity verification before completing deletion.

3. Data we delete

After validating and completing the request, we delete or irreversibly anonymize personal data such as:

• account and profile data, including name, email, phone number, preferences and settings;
• orders, bookings, loyalty activity, reviews, messages and badges associated with a customer profile, subject to legal retention;
• notification tokens and non-essential activity logs;
• photos, videos and work-conversation media attachments associated with you in Symbai POS or Symbai Staff, Staff location data, attendance selfies and identity-check results, unless they must be retained as legally required operational evidence.

4. Data we may retain

Some information must remain for a legally required period, including:

• tax and accounting documents such as invoices or fiscal receipts, generally for up to ten years;
• minimum information required to resolve a dispute, prevent fraud or comply with another legal obligation.

Retained information is restricted and deleted when the applicable legal period ends.

5. Partial deletion and privacy choices

You may request a specific correction or deletion without closing the account, or disable optional marketing and device permissions. Use the application’s privacy settings or contact hello@symbai.app.

6. Processing time

We normally complete requests within 30 days. If the relevant operational data is controlled by the business using Symbai, such as your employer or merchant, we forward the request to that controller and coordinate the response.

7. Contact

Questions about deletion: hello@symbai.app. See our Privacy Policy for more information about processing and your rights.