Account and Data Deletion

This page explains how to request deletion of your account and personal data associated with Symbai POS, Symbai Staff or Symbai Portal, provided by MP RIVERSIDE GROUP SRL (Romanian tax ID 34152763). You can submit a request in the application or by email; you do not need to keep the application installed.

1. Request deletion in the application

• Symbai Portal: open Profile → Privacy and select Request data deletion. The account enters a 30-day grace period before deletion or anonymization.
• Symbai POS: open Legal & GDPR → My data → Data deletion request.
• Symbai Staff: open More → Privacy and data → Data deletion request.

2. Request deletion by email

Email hello@symbai.app with the subject “Account and data deletion”. Include the name and email address, and where applicable the phone number, used in the application. To protect your account, we may request additional identity verification before completing deletion.

3. Data we delete

After validating and completing the request, we delete or irreversibly anonymize personal data such as:

• account and profile data, including name, email, phone number, preferences and settings;
• orders, bookings, loyalty activity, reviews, messages and badges associated with a customer profile, subject to legal retention;
• notification tokens and non-essential activity logs;
• photos, videos and work-conversation media attachments associated with you in Symbai POS or Symbai Staff, Staff location data, attendance selfies and identity-check results, unless they must be retained as legally required operational evidence.

4. Data we may retain

Some information must remain for a legally required period, including:

• tax and accounting documents such as invoices or fiscal receipts, generally for up to ten years;
• minimum information required to resolve a dispute, prevent fraud or comply with another legal obligation.

Retained information is restricted and deleted when the applicable legal period ends.

5. Partial deletion and privacy choices

You may request a specific correction or deletion without closing the account, or disable optional marketing and device permissions. Use the application’s privacy settings or contact hello@symbai.app.

You may request deletion of TikTok integration data without closing your entire Symbai account. Contact hello@symbai.app and identify the Symbai business/workspace and TikTok account concerned. Do not send passwords or tokens. We verify your authority and identify the connection data, content and records covered by your request under this procedure. Removing the connection stops Symbai's access but does not automatically delete all those records. Published posts and data retained by TikTok are managed separately in TikTok.

Facebook, Instagram and Meta Ads connection data

You may request deletion of integration data without closing your Symbai account, using the data deletion request option available in Meta for the connected application or by emailing hello@symbai.app. Identify the business and Page/account concerned. Do not send passwords, access tokens or authentication codes.

For requests Meta sends to the Symbai application, we return a confirmation code and a request status page. Access under the affected authorization is stopped and connection data is processed. The business and Symbai then review associated CRM conversations, contacts and summaries, media, insights and exports, including the applicable backup procedure. The request remains pending until this review is completed and documented. Disconnecting does not delete posts or advertisements on Meta; those are managed separately on Meta.

6. Processing time

We normally complete requests within 30 days. If the relevant operational data is controlled by the business using Symbai, such as your employer or merchant, we forward the request to that controller and coordinate the response.

7. Contact

Questions about deletion: hello@symbai.app. See our Privacy Policy for more information about processing and your rights.